A crowded United flight was canceled. A crowed United Airlines flight was cancelled. A single agent was re-booking a long line of inconvenienced travelers. Suddenly an angry passenger pushed his way to the desk. He slapped his ticket down on the counter and said, “I HAVE to be on this flight and it has to be FIRST CLASS.”
The agent replied, “I’m sorry sir. I’ll be happy to try to help you, but I’ve got to help these folks first, and I’m sure we’ll be able to work something out.”
The passenger was unimpressed. He asked loudly, so that the passengers behind him could hear, “Do you have any idea who I am?”
Without hesitating, the gate agent smiled and grabbed her public address microphone.
“May I have your attention please?” she began, her voice bellowing throughout the terminal. “We have a passenger here at gate 17 WHO DOES NOT KNOW WHO HE IS. If anyone can help him find his identity, please come to gate 17.”
With the folks behind him in line laughing hysterically, the man glared at the United agent, gritted his teeth and swore “F*** you!”Without flinching, she smiled and said, “I’m sorry, sir, but you’ll have to stand in line for that, too.”
The man retreated as the people in the terminal applauded loudly. Although the flight was canceled and people were late, they were no longer angry at United.